Refund policy

Refund & Return Policy

Last updated: September 3, 2026

At Coco Cloud, we want you to be happy with your purchase. If you are not completely satisfied with an item, you may request a return in accordance with the conditions below.

Returns

We accept return requests within 7 days of the date you received your order.

To be eligible for a return, the item must:

  • Be unused, unworn and unwashed

  • Be in the same condition in which you received it

  • Have all original tags and labels attached

  • Be returned in its original packaging, where applicable

  • Include your proof of purchase or order details

Items that do not meet these requirements may not be accepted for return.

How to request a return

To request a return, please contact us at hello@cococloud.lk within 7 days of receiving your order.

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the item, if applicable

Please do not send any item back without contacting us first. We will provide you with the return instructions if your request is approved.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied by us, the customer is responsible for the cost of returning the item.

For defective, damaged, or incorrect items, please contact us as soon as possible after receiving the order. Where the issue is confirmed, Coco Cloud will arrange an appropriate solution.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

  • Damaged

  • Defective

  • Different from what you ordered

please contact us at hello@cococloud.lk as soon as possible, preferably within 48 hours of delivery, and provide photographs of the item and packaging.

We will review the issue and, where appropriate, provide a replacement, exchange, or refund.

Non-Returnable Items

For hygiene and product-condition reasons, we may not accept returns for:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items without original tags or labels

  • Items returned outside the 7-day return period

  • Items purchased as final sale or clearly marked non-returnable

  • Gift cards

Additional exclusions may apply where clearly stated on the product page.

Exchanges

We may offer exchanges for eligible items, subject to availability.

If the requested replacement item is unavailable, we may offer an alternative solution, including a refund where applicable.

Please contact hello@cococloud.lk before sending an item back.

Sale Items

Sale or discounted items may be final sale and non-returnable where this is clearly stated on the product page or at the time of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, the refund will be processed to the original payment method, where possible.

Please allow up to 10 business days for us to process an approved refund. The time required for the refund to appear in your bank account or card account may vary depending on your payment provider or bank.

For payments made through third-party payment services, the refund will be processed in accordance with the applicable payment provider's procedures.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: hello@cococloud.lk